Cancellation and Refund Policy
CONSUMER RIGHTS - WITHDRAWAL - CANCELLATION REFUND CONDITIONS
GENERAL:
1.If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and distance sales contract presented to you.
2.Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (RG: 27.11.2014 / 29188) and other applicable laws regarding the sale and delivery of the product they purchased.
3.Shipping fees, which are the cost of product shipment, will be paid by the buyers.
4.Each purchased product is delivered to the person and / or organization at the address indicated by the buyer, provided that it does not exceed the 30-day legal period. If the product is not delivered within this period, Buyers may terminate the contract.
5.The purchased product must be delivered complete and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any.
6.In the event that it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning of this situation. Within 14 days, the total price must be returned to the Buyer.
IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:
7.If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.
PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD:
8.After the product is delivered, if it is determined that the credit card paid by the buyer is used unfairly by unauthorized persons and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the SELLER within 3 days at the expense of the BUYER.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:
9. If force majeure occurs that the Seller cannot foresee and the product cannot be delivered on time, the situation is notified to the Buyer. The Buyer may request cancellation of the order, replacement of the product with a similar one or postponement of delivery until the obstacle is removed.
BUYER'S OBLIGATION TO CHECK THE PRODUCT:
10.The buyer shall inspect the goods / service subject to the contract before receiving it; dents, broken, torn packaging, etc. damaged and defective goods / services will not receive from the cargo company. The goods / services received will be accepted as undamaged and intact.
RIGHT OF WITHDRAWAL:
11.BUYER accepts and declares that he / she cannot use this right after making the payment for the order placed through the site.
12.SELLER'S RIGHT OF WITHDRAWAL CONTACT INFORMATION TO BE NOTIFIED:
COMPANY NAME/TITLE: Alterna Gıda Sanayi Pazarlama ve Ticaret Anonim Şirketi
ADDRESS: Akçaburgaz Mahallesi 592. Sokak No: 8/2 Esenyurt / Istanbul
E-MAIL: zuber@alternagida.com
TEL: 0212 287 10 12
13.DEFAULT AND LEGAL CONSEQUENCES
The BUYER accepts, declares and undertakes that if he/she defaults in the event that he/she makes payment transactions by credit card, he/she will pay interest within the framework of the credit card agreement between the cardholder bank and the bank and will be liable to the bank. In this case, the relevant bank may apply for legal remedies; may request the costs and attorney's fee from the BUYER and in any case, if the BUYER defaults due to the BUYER's debt, the BUYER agrees to pay the loss and damage incurred by the SELLER due to the delayed performance of the debt.
14.PAYMENT AND DELIVERY
You can benefit from online single payment or online installment opportunities with your credit cards through our website. For online payments, the amount will be debited from your credit card at the end of your order.
